Multi-location service businesses lose meaningful revenue in four predictable areas. Check every box that is already systematically in place — not aspirationally, but operationally.
1
Inbound demand capture
0 / 3
Missed call rate is consistently below 5% across all locations
Speed-to-lead is under 5 minutes for inbound inquiries
Call handling quality is consistent and measured across locations
2
Pipeline discipline
0 / 3
Aged estimates (30+ days) are systematically reactivated, not abandoned
CRM pipeline is formally reviewed and actioned on a weekly cadence
Dormant opportunities are automatically flagged before they go cold
3
Regional consistency
0 / 3
Close rates are consistent and explained across locations — not just tracked
Sales rep performance variance is actively tracked and addressed
Appointment no-show rates are monitored and have an intervention protocol
4
Leadership visibility
0 / 3
Conversion metrics are visible and regularly reviewed by CFO / COO
The financial impact of revenue leakage has been quantified in dollars
Accountability for each leakage area is assigned to a named leader
Your audit score
0
/ 12
Strong foundation (10–12)
Moderate leakage (6–9)
Significant exposure (0–5)
Check the boxes above that are operationally true for your organization today.
Ready to quantify the gap?
This audit is the entry point to an Enterprise EBITDA Lift Diagnostic — mapping your leakage to a recoverable revenue number.